It is always our intention to stand behind our products and to deal fairly with our customers. We also need to set reasonable expectations, protections, and procedures for our company, staff, and customers. Keeping these considerations in mind, we have set our return policy as follows:
ALL ITEMS BEING RETURNED MUST BE PRE-APPROVED. PLEASE CONTACT CUSTOMER SERVICE FOR A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA).
How to arrange for a return/exchange: Please contact Customer Service at (800) 755-8697 or e-mail us at email@example.com so we may provide you with an RMA number. If e-mailing us, please be sure to include your order number, full name, and reason for requesting an RMA.
All returns must include their original packaging, paperwork, manuals, and accessories. Incomplete returns may result in the package being returned to you. Items being returned should be sent with either a trackable shipping method or one that provides confirmation of delivery. Please be sure to write your RMA number on the outside of your package.
Conditions: Due to the nature of our products, and to ensure the health and safety of our customers and staff, we cannot accept returns or exchanges on any item designed to come in contact with the genitals or bodily fluids (saliva, semen, urine, blood, etc.). Once these types of items leave our warehouse they are considered used and unsalable. Returns or exchanges of these types of items will only be accepted in the case of a damaged or defective product. Please be sure to inspect your items upon receipt.
Damaged/Defective: Items that may have been damaged in transit, or defective when received, can be returned for store credit or replacement. Please contact us within 30 days of having received the damaged/defective item so we may issue you a return authorization and shipping label.
Exchanges: Please contact us within 30 days of having received your shipment so we may provide you with a return authorization number. We will gladly accommodate a size exchange for items that do not pose a potential health risk.
Note: New shipping charges will be billed to the original credit card used on all exchanges unless the exchange resulted from our error.
Latex Garments: If you find that you have ordered an incorrect size, please contact us within 7 days of delivery for a return authorization number and we will gladly exchange it for the correct size of the same style. Latex items must be returned in clean, brand new condition.
Custom-made Items: Custom items made according to measurements provided by the customer cannot be returned. Please contact us within 7 days of delivery should there be a fit issue. Some restrictions may apply. Items including but not limited to: Dungeon Furniture, Sex Machines, Liberator Ramps, Toy Trunks, etc., are non-returnable. Please contact us should you have any questions.