FAQ

General Questions


Do you have a store?

We have just opened the Stockroom Syren retail store 2809½ Sunset Blvd in Los Angeles. Though the store largely features latex and leather fashions, it does carry a significant selection of Stockroom's BDSM equipment, electrical gear, CBT devices, books and more.

We also occasionally work trade shows where you can meet us personally and buy directly at our booth. We love meeting our customers face to face, so come on out and say hi if you can. Click here for a list of upcoming events we will be working.



How do I get a copy of your catalog?

Click here



How do I get in touch with one of your models?

If you are interested in seeing more of them, most of our models have their own web pages and fan clubs that can be easily accessed online. Unfortunately, we can not forward your messages on to them.



If I pay for my order using a credit card, how will it show up on my credit card statement?

JT's Stockroom - 213 484-3882



What is your policy regarding returns? Do you have a customer satisfaction guarantee?

JT's Stockroom has always been committed to offering the very best quality -- of our service and our products. Click here to view our full return policy.



Is my privacy protected in doing business with you?

We respect your privacy and discretely protect it. For instance, all orders from JT's Stockroom are shipped in plain packaging using a return address of "Shipping Manager" The line item on your credit card statement will read "JT's Stockroom - 213 484-3882".

Furthermore, we do not give, rent, or sell customer information to other companies, or share any of your private information with anyone outside our company. If you detect a failure in our system or have a suggestion for improving it, please contact us immediately.



Why won't items stay in my shopping cart? When I add a second item, the first one disappears! What's going on?

1) This is most commonly caused by your internet browser's security settings. Make sure your internet settings allow cookies. Most browsers have similar ways to check: Click 'Tools' in the menu bar, then choose 'Options...' or 'Internet Options...', then select the 'Privacy' tab and make your changes.

2) If you check and find that cookies are, in fact, enabled, think about the other software you have installed on your computer. If you have firewall, anti-spyware, etc. software installed, it may override your browser's settings and specifically block cookies even though your internet browser isn't set up to prevent them. Many of these programs allow you to make exceptions for trusted websites. Tinker around with the settings and see if you can make a "safe" list. You should add stockroom.com to this list (be sure to omit the www so it will allow all sections of the website).

3) Are you one of those really organized people who right-clicks and then selects "Open in New Window" so you can come back to things you plan to review later and not lose your place? On a few occasions, we've seen shopping cart discontinuity due to this method of browsing. If this is how you prefer to navigate the web, do a little test where you add two things to the shopping cart without opening up a new browser window and see if this fixes the problem. Also, the search feature at the top of the page makes it really easy to come back to a product you once saw. You can use our SKU numbers for quick reference. The SKU for each item is listed on each item's page, and will look something like: A546 or B024 or J074 or R019.



Shipping Questions


How long will it take for my order to arrive?

Most orders are shipped the same day they are placed. Orders that come in over the weekend, and/or include custom, or temporarily out-of-stock items, may be slightly delayed. Standard domestic orders are shipped via-FedEx Ground or U.S. Mail, and are delivered within approximately 2-7 business days. Please Note: FedEx does not deliver ground shipments to residential addresses on Mondays, or ship to P.O. Boxes and military bases.



My order is long overdue - where is it?

Our policy is to wait 15 business days before declaring a United States order lost. We wait 30 business days for shipments outside the United States. If you are not in the United States, you should check with your local postal or customs office, as many times an order is held there. If your order has not arrived within these time frames, email info@stockroom.com and be sure to include your full name and address and we will do everything in our power to help you locate your package. Depending on the shipping method used, we may be able to provide you with tracking information.



What does the package you ship have on it/ going to say?

We respect your privacy and try our best to be as discreet as possible. All orders from JT's Stockroom are shipped in plain packaging using a return address of "Shipping Manager". Furthermore, we do not give, rent, or sell customer information to other companies, or share any of your private information with anyone outside our company.



Do you ship internationally?

Yes. International shipping is available via- U.S. Mail to most countries. Standard shipping takes approximately 10- 14 days, while Express shipping takes 5- 7 business days to reach customs. Your order may be subject to VAT, import duties, and/ or taxes, which are levied once your shipment reaches your country. We would be happy to accommodate private carriers such as DHL, FedEx, and UPS for the highest level of priority express handling. Please contact info@stockroom.com for a quote. If you do not see your country listed in our drop-down menu during check- out, this means we are unable to verify your international credit card at this time. Please contact our customer service team at info@stockroom.com for alternate payment information.



Will items ordered from you go through customs, and what happens if they do?

Usually orders are delivered without being stopped by customs, or charged any customs duties. However, some orders are occasionally stopped or searched, and sometimes customs duties are charged. Rules and practices vary from country to country and from one shipment to another. Unfortunately we have no control over whether or not packages go through customs. Most orders are received quickly without problems. However, on rare occasions, international shipments from us have been stopped or seized by customs. This can result in long delays, packages being returned to us, or, in a few cases, some packages have disappeared. PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS OR CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US. Contact customs officials in your country for the best information on how your order will be handled by them.



Will I have to pay customs duties for my international order?

Yes, possibly. Though we do our best to package international orders in such a way that they are not stopped by customs and usually there are no problems, there is no way that we can guarantee this. Contact customs officials in your country for the best information on customs handling and fees.



Product Questions


How do I clean my leather products?

Try our new leather cleaning conditioner: Click here. We also recommended the book Leather and Latex Care for further tips on how to keep your items in tip-top shape: Click here.



Do you do custom work or repairs?

Yes, we occasionally do custom work, but please be aware that these items can be considerably more expensive than similar standard items. Most of our products are produced in large quantities, so that you can enjoy greater efficiency and lower prices. Obviously these efficiencies do not apply to custom work. Rather than making complete custom pieces, we are better suited to modifying our current designs with some adjustments. Modifications are more expensive than standard items, but less so than a completely custom piece.



My vibrator isn't working. What should I do?

Vibrators, especially the less expensive variety, can be very fragile and/or touchy. Even the shortest drops can sometimes result in a vibrator that just won't vibrate. They can also be a bit tricky to use, though, so don't assume that your vibrator is broken until you have tried the following:

1) Make sure the batteries are fresh and oriented properly.
2) If the vibrator is one of those cylindrical types that has a screw-on cap at the base, make sure it is securely clicked shut.
3) If the vibrator came with batteries, make sure that you have removed any battery guards (if they come with batteries, they often have little pieces of plastic on the contact points that need to be removed before use, usually clear or red).

If none of these things fix the problem, the vibrator might need to be repaired or replaced. Depending on the circumstances, we are often willing to do this for free or for a discounted price. Please contact us to discuss the details.

If you are interested in getting a quote on a custom piece or modification, start by sending email to info@stockroom.com and your message will be forwarded to the appropriate person. Similarly, if you would like us to repair a piece you already have, you can also start by sending email to info@stockroom.com.


Do cuffs come in pairs?

Yes, all cuffs - ankle and wrist - are sold in sets of two unless otherwise noted.


I am thinking about buying some expensive electrical gear - how do I use it?

There are many websites out there that might be helpful in providing you with more information on how to use your electrical gear. If you are looking for further information, we suggest that you purchase the Folsom Guide or visit the Kinkwire Forum.



I'm new to wearing latex. Do you have any tips on how to wear/care for rubber?

When you first receive a rubber garment it will be covered with coat of talcum powder. The powder is there to prevent the latex from sticking together and it makes it a lot easier to get on.

Once you are ready to try it on, you may want to apply some water based lube or cornstarch based baby powder directly to the skin to assist with easing the garment on. It is important not to tug too hard, or use your nails, because the rubber can tear. Trimming your nails beforehand is recommended. Ease the item on slowly and carefully.

Once the piece is on, the easiest way to get rid of all the extra powder and lube is to rinse off in the shower and lightly dry off with a towel. If you want a shiny appearance, use a water-based polishing agent. We recommend the original Eros Lube (A885), Black Beauty Polish (A542) or Slick Polish (B862). Use a lint-free soft sponge, cloth, or your hands to shine it up.

If you are traveling, you may want to wait to polish your item until your arrival so that the polish doesn't wear off on your car seat, leaving you with matt spots on your back and rear.

To remove your rubber item, gently roll it off your body. This is much easier to do while taking a warm (not hot) shower. This will also make the next step even easier.

After use, clean the item thoroughly. Natural oils from your skin can damage the rubber if left unwashed for long periods of time. Fill a bathtub or sink with warm water and add a drop of mild dish soap. Never use anti-bacterial soap or a washing machine, both of these will damage your rubber item. Let the rubber soak for at least 15 minutes, then rinse it well and hang it to dry. Once it is completely dry, dust it with talcum powder, cover it with a black garbage bag and hang it in the bag of your closet, away from any light. Too much exposure to natural light will scar the surface off your rubber item, leaving a matt gray finish that will not gloss.

For more information, we recommend the book, Leather and Latex Care (A581), by Kelly J. Thibault.



How do I measure for/use a cock ring?

To find the diameter of a snug-fitting ring, measure the distance around the cock and balls (at the base, behind the scrotum), and then divide by 3.1. Don't go smaller than that-- you don't want to get stuck! To put on the cock ring, place the balls through first, followed by the shaft, before you are fully erect. Lubrication may make this more comfortable; click here for suitable lubricants.



Which dildos do you recommend for use in a harness?

Just about any dildo with either a flared base that goes all the way around or one that has balls on the bottom and a flared lip on the top can be used in a harness. We recommend our Tantus silicone dildos because they were specially designed to be used with a strap on (though they are great for just general use as well!). We also offer lots of other great toys that are well suited for this purpose. If you have questions about a specific product, please feel free to contact info@stockroom.com



Can I wear your chastity devices under my clothing? Are they noticeable? How long can I wear them?

Some of our chastity devices are more discreet, comfortable and generally functional for long-term use than others. Items such as the Cock Cage, the Locking Chastity Harness and the 7 Gates of Hell are great, lower cost devices that can be used in short term scenes, but would probably not stand up to long term wear. The Houdini is a higher end item and looks great, but is not recommended for use over extended periods of time. That does not mean that any of these items couldn't be used in this way, but, for most people, they are not the best choices mainly for comfort and discretion reasons.

The Curve and the ever popular CB6000 are low profile, highly adjustable, hygienic devices made out of light weight but durable acrylic plastic, making them much better choices for discrete, long-term use. On most people, they are barely detectable, if at all, and we have heard from plenty of customers who wear them under suits, jeans, etc. in public, comfortably and discreetly. We cannot recommend that you wear any of these devices non stop for extended periods of time, but we can tell you that we have heard from Chastity aficionados who have worn the CB's for much longer than we would have thought possible with no complications whatsoever, so if you were going to give long term chastity a shot, we would really recommend The Curve or the CB's for this purpose. For short-term use, though, take your pick and feel free to contact us at info@stockroom.com with any specific questions.



Clubs and Organizations


My club/organization is doing a local event, and we would like Stockroom to be a vendor or sponsor. Whom do I contact?

Contact our marketing department
marketing@stockroom.com
Be sure to reply to the spam filter message



I'd like to have a supply of catalogs sent to my club or organization. What should I do?

Quantities of Stockroom catalogs can be requested online at: http://www.stockroom.com/catalogs.htm